Privacy Policy | OPENDERM

This Privacy Policy explains how OPENDERM (“OPENDERM”, “we”, “us”, “our”) collects, uses, discloses and protects personal data when you visit our website or contact us. We are committed to handling your data fairly and in line with India’s Digital Personal Data Protection Act, 2023 and other applicable laws.

1. What we collect

Information you give us — your name, clinic/business name, email address and phone number when you request our catalogue, make an enquiry, or contact us.
Information collected automatically — basic technical data such as IP address, browser type, device, pages viewed and referring URLs, via cookies and similar technologies.

2. How we use it

To respond to your enquiries and send the requested catalogue, pricing and product information.
To process and fulfil orders placed by clinics and practitioners.
To improve our website, products and service.
To send you updates about products you have shown interest in, where permitted (you can opt out at any time).
To comply with legal and regulatory obligations.

3. Legal basis

We process your data on the basis of your consent, to perform a contract with you, to pursue our legitimate business interests, and to meet legal obligations.

4. Sharing

We do not sell your personal data. We may share it with trusted service providers who help us operate (for example, hosting, logistics, payment and email providers), and with authorities where required by law. These parties are bound to use your data only as instructed.

5. Cookies

We use essential cookies to run the site and, with your consent, analytics cookies to understand usage. You can control cookies through your browser settings.

6. Retention

We keep personal data only for as long as needed for the purposes above or as required by law, after which it is deleted or anonymised.

7. Your rights

You may request access to, correction of, or erasure of your personal data, withdraw consent, or raise a grievance. To exercise these rights, contact us using the details below.

8. Security

We use reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access.

9. Children

Our products are professional-use and our site is intended for adults and practitioners. We do not knowingly collect data from children.

10. Contact & grievances

For privacy questions or to exercise your rights, email our Grievance Officer at hello@openderm.skin, or write to OpenDerm LLC, 1383, 3rd Floor, 5th Block, HBR Layout, Above Axis Bank, Service Road, Outer Ring Road, Bengaluru, Karnataka 560043, India.

Operated by OpenDerm LLC. Registered office: 221 W 10th Street, 3rd & 4th Floors, Wilmington, DE 19801, United States. Offices: Bengaluru, India (1383, 3rd Floor, 5th Block, HBR Layout, Above Axis Bank, Service Road, Outer Ring Road, Karnataka 560043) and Nice, France (6 Rue du Congrès, 06000 Nice).